Payment, bank settlement, shipment and refund are separate events. Give each one a clear check and an owner.
Connect payments before inviting customers to pay
ReelMart’s current setup connects your own Razorpay merchant account. Complete the provider’s activation requirements and confirm the website address used for checkout. A change to your store domain can mean another payment-approval step.
Before a launch, know which payment methods buyers can actually select. Treat Cash on Delivery as a checkout-specific option rather than a promise that applies to every product and destination.
Separate a successful payment from a bank settlement
An order payment records the buyer’s transaction. A settlement is the payment provider’s transfer to your bank. When a buyer asks whether an order is paid, check the order and payment status. When reconciling your bank, check the provider’s settlement records and applicable fees.
Do not promise a universal settlement time. Use the terms and schedule attached to your merchant account, and retain the relevant order and payment references so a discrepancy can be investigated.
Make packing part of the order workflow
Check the selected variant and quantity against the parcel contents. Use packaging suitable for the item and record accurate packed weight and dimensions. The parcel that travels includes the packaging, so the product’s bare weight may not be enough.
Review the courier option, serviceability and quoted charge before booking. Make sure the pickup contact can hand over the parcel. A shipment reference means a booking exists; check subsequent tracking to understand whether the parcel was collected and how it is progressing.
- Correct item, variant and quantity packed
- Parcel protected and ready for pickup
- Package details and addresses checked
- Shipping charge reviewed
- Tracking reference available for follow-up
Match delivery promises to your settings
If you offer a flat delivery fee or a free-delivery threshold, check the saved configuration and what the buyer sees. Include the underlying shipping expense in your own commercial planning even when the customer is offered free delivery.
Courier estimates are not a reason to promise a guaranteed arrival date. Tell customers how they can track the parcel and who to contact if delivery needs attention.
Plan invoicing, returns and exceptions in advance
ReelMart supports order invoices using the configured business and product tax details. Review those inputs and keep invoice records in your accounting process. Generating an invoice is one task; tax classification and filing remain separate responsibilities.
Publish a clear returns policy that explains eligibility, the request window and the contact route. Decide who bears return-shipping costs and how an approved refund is completed. Follow a cancellation or return through to its final money and stock outcome; closing a request does not by itself prove that a refund reached the customer.